Frequently Asked Questions

SHIPPING & DELIVERY

How long does shipping take?

Standard US shipping takes 5-7 business days. Orders are processed Mon-Fri, 9am-6pm ET. Once shipped, tracking information will be emailed to you.

Do you ship internationally?

Currently, we ship only to the United States. International shipping coming soon!

Is shipping really free?

Yes! Shipping is completely free on all orders within the continental United States. No hidden fees.

Can I expedite my order?

Contact us at chutikee@gmail.com to inquire about faster shipping options.

How do I track my order?

Once your order ships, you'll receive an email with a tracking number. Click the link to track your package in real-time.

RETURNS & REFUNDS

What's your return policy?

We offer 30-day returns on unopened, unused products for a full refund (minus return shipping). Opened or used products cannot be returned due to hygiene reasons.

What if my product arrives damaged?

We'll replace it at no cost! Contact us within 7 days with photos of the damage at chutikee@gmail.com.

How long does a refund take?

Refunds are processed within 5-7 business days after we receive your return.

How do I start a return?

Email us at chutikee@gmail.com with your order number and reason for return. We'll provide a prepaid return shipping label.

PRODUCTS & USAGE

Are these products safe to use?

Yes. All our products are from reputable brands and meet safety standards. Always follow the included instructions for proper usage.

Is this product right for me?

Check the product description and reviews. Each product details its benefits and best use cases. Contact us if you have specific questions.

Do products come with instructions?

Yes, all products include detailed usage instructions and safety information.

Can I use these products if I have an injury?

For medical conditions, consult your doctor before using massage or recovery devices. Our products are for healthy muscle recovery, not medical treatment.

PAYMENT & ACCOUNT

What payment methods do you accept?

We accept credit cards, debit cards, Apple Pay, and Google Pay. Payment processing coming soon!

Is my payment information secure?

Yes. Shopify uses industry-standard encryption to protect your payment information.

Do you offer discounts?

Follow us on social media for special promotions and discount codes. Bulk orders: contact us at chutikee@gmail.com.

CUSTOMER SERVICE

How can I contact support?

Email: chutikee@gmail.com
Hours: Monday-Friday, 9am-6pm ET

How long does it take to get a response?

We typically respond to emails within 24 hours during business hours.

Can you help me choose the right product?

Absolutely! Email us with your needs and we'll recommend the best product for you.

Do you offer bulk discounts for businesses?

Yes! Contact us at chutikee@gmail.com for wholesale and bulk pricing.

Do you accept returns after 30 days?

No, returns must be initiated within 30 days of purchase. Contact us for exceptions.

Still have questions?

We're here to help! Email us at chutikee@gmail.com